FAQ

1. What products does First Cradle sell?

Answer: First Cradle offers a wide range of baby products including baby clothes, baby accessories, and nursery essentials. 

2. Where is your store located?

Answer: We operate primarily online, offering delivery services directly to your doorstep. We are based in Malaysia, but we provide shipping to various regions. For more details, check our shipping policy.

3. Do you sell baby accessories?

Answer: Yes! We offer a variety of baby accessories, including baby hats, socks, mittens, bibs, swaddles, diaper bags, and more to complement your baby’s wardrobe and make parenting easier.

4. What are nursery essentials, and what do you sell?

Answer: Nursery essentials are key items needed to set up a baby’s nursery. We offer cribs, crib sheets, blankets, changing pads, and more to help you create a safe and comfortable environment for your baby.

5. Do you offer international shipping?

Answer: We currently provide shipping within Malaysia and certain international locations. Check our Shipping Policy page for a detailed list of available regions.

6. How do I place an order?

Answer: Browse our online store, select your desired items, add them to your cart, and follow the checkout process to place your order. If you need help, feel free to contact our customer service.

7. How do I contact customer support?

Answer: You can reach our customer support team via email at [email protected]

. We’ll be happy to assist you with any inquiries or concerns.

8. What if I receive a damaged or incorrect item?

Answer: If you receive an item that is damaged or incorrect, please contact us immediately at [email protected]. We will arrange for a return, exchange, or refund as necessary.

9. Can I return or exchange an item?

Answer: Yes, we accept returns and exchanges within a certain period after receiving your order. Please refer to our Return & Exchange Policy for more details on how to process returns.