Shipping Policy

Shipping Policy

At FIRST CRADLE SDN. BHD., we strive to ensure that your orders are delivered promptly and securely. Please read our shipping policy below to understand how we handle shipping and delivery.

1. Shipping Methods and Rates

We offer normal shipping methods only.

2. Order Processing Time

  • All orders are processed within 2-3 business days of receipt, excluding weekends and holidays.
  • You will receive an email confirmation once your order has been processed and shipped. This email will include tracking information (if applicable).

3. Shipping Restrictions

  • We currently only ship to addresses within Malaysia and select international locations. Please check our checkout page to see if we deliver to your area.

4. Delivery Times

  • Delivery times are estimates and may vary depending on your location and the shipping method chosen.
  • Please note that external factors like weather, public holidays, and courier delays may impact the estimated delivery time.

5. Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number (if applicable) so you can track your order. If you have any questions about your shipment, feel free to reach out to us.

6. Shipping Issues

  • Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, we will contact you to resolve the issue. Additional shipping fees may apply for reshipping.
  • Lost Packages: While we make every effort to ensure your package arrives safely, we are not responsible for lost or stolen packages once they have been delivered. If you suspect your package is lost, please contact the carrier directly.

7. Packaging

All orders are carefully packaged to ensure that your items arrive in perfect condition. We use secure and eco-friendly materials when packing our products.

8. Shipping Address

It is your responsibility to provide the correct shipping address at the time of checkout. Please double-check your address before confirming your order. We are not responsible for delays or undelivered items caused by incorrect address information.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email:[email protected]