Privacy Policy

At FIRST CRADLE SDN. BHD. (referred to as “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://first-cradle.com, purchase products from us, or use our services.

1. Information We Collect

We collect the following personal information when you interact with our website, register an account, make a purchase, or communicate with us:

Personal Identification Information: Name, email address, mailing address, phone number, and payment information.
Non-Personal Information: IP address, browser type, operating system, and other information automatically collected as you browse our website.

2. How We Use Your Information

We may use your personal information for the following purposes:

To Process and Complete Orders: To fulfill your orders and provide customer support.
To Improve Our Services: To enhance your shopping experience and improve the functionality of our website.
To Communicate with You: To send you order confirmations, promotional offers (if you opt-in), and updates regarding our products and services.
To Comply with Legal Obligations: To comply with applicable laws and regulations, or as necessary for legal processes.

3. Sharing Your Information

We may share your personal data with trusted third parties only to the extent necessary to:

Process payments (payment processors, such as banks and credit card companies).
Ship orders (courier services, such as postal services or delivery companies).
Improve our services (third-party analytics or marketing tools).

We do not sell, rent, or trade your personal information to third parties. We may also disclose your personal information if required by law, to protect our rights, or as part of a business transfer.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect analytical data. Cookies are small data files that are stored on your device. You can choose to disable cookies through your browser settings, but doing so may impact certain functionalities of the website.

5. Security of Your Information

We use industry-standard security measures, including encryption and firewalls, to protect your personal information. However, no method of data transmission over the internet is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Access and Correction: You have the right to access, correct, or update the personal information we hold about you. You may also request a copy of your data.
Opt-Out: If you have subscribed to marketing communications, you can opt-out at any time by clicking the unsubscribe link in any marketing email we send you.
Deletion: You can request the deletion of your personal information, though we may need to retain certain data for legal or business purposes.

To exercise your rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. International Data Transfers

If you are accessing our website from outside Malaysia, please note that your personal data may be transferred to, stored, and processed in Malaysia. By using our website, you consent to this transfer, processing, and storage.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email:[email protected]